Practical insights on Jira, JSM, AI and enterprise IT governance

I Moved Access Request Out of SailPoint. Into Jira.

I worked on a migration from ServiceNow to Jira Service Management where the obvious part was rebuilding what already existed — incidents, changes, problems, service requests, the service catalog. The part nobody had named yet was access request. In most organizations running an IGA — SailPoint, Okta, Saviynt — the access request is

The Real Difference Between JMWE and ScriptRunner Isn't in the Feature List

Every time someone asks which tool to choose between ScriptRunner and JMWE, the answer is inevitably "it depends." That's correct. The problem is that nobody explains what it depends on — and without that criterion, the decision keeps being made based on the preference of whichever admin

The JCMA Says Your Data Center Migration Succeeded. It Doesn't Say Your Logic Did.

The Migration Succeeded. Then Things Started Breaking. The JCMA report shows zero errors. Zero warnings. Migration completed successfully. The admin closes the laptop and considers the project done. Days later, someone opens a ticket saying a workflow isn't behaving as expected. Then another. By the time the pattern

Your slow Jira Cloud isn't an infrastructure problem

Jira Cloud runs on Atlassian's infrastructure. That doesn't mean it runs itself. A pattern I see consistently after migrations: the admin stops thinking about performance the moment the cutover is done. The logic makes sense on the surface — no more servers to patch, no more watching

How to Build a Priority Matrix That Actually Works — and Let AI Do the Classification

Most ITSM teams don't have a priority problem. They have a classification problem. The symptom is familiar: every ticket comes in as High Priority. The user who can't access the financial system selects High. The user experiencing slowness in a support tool selects High. From their

How to Fix SLA Management in Your ITSM — Once and For All

If your ITSM has more than five active services, SLA management is probably already causing problems — even if nobody has said it out loud yet. The most common pattern I see in the field: rules created one by one, for each combination of service, priority, and issue type. Over time,

Why Jira/JSM Enterprise Projects Go Over Budget

Three root causes that compound each other — and how to catch them before the contract is signed Large IT projects run, on average, 45% over budget. That figure comes from a McKinsey study analyzing more than 5,400 projects. It's not an exaggeration — it's the baseline.

Welcome

If you've worked with Jira in an enterprise environment, you already know that the hard part is rarely the tool itself. It's the decisions made before anyone opens the admin panel. The scope that quietly expands. The apps that accumulate. The configurations nobody documented. The automations